The Raised Bed Company privacy policy
Effective date: 31st of October, 2025. Last updated:
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Who we are
This website is operated by The Raised Bed Company.
The name The Raised Bed Company Limited (Company No. 16823670) is registered in England and Wales and will become the trading entity in due course.
All current data processing is carried out by Neil Lemon.
Email: info@theraisedbedcompany.co.uk
We are the data controller responsible for personal data collected through this website.
What data we collect
We collect only the information needed to operate our business and provide our products and services.
This may include:
- Contact details you provide, such as your name, email address, and telephone number
- Order and delivery information, including addresses and details of the products you purchase
- Messages you send to us through our contact form or by email
- Website-use data, such as your IP address, browser type, and pages visited (collected through analytics tools)
We do not collect or store payment card or bank details.
How we use your data and our lawful basis
| Purpose | Lawful basis | Notes |
|---|---|---|
| Fulfilling orders and responding to enquiries | Performance of a contract | We use your information to supply products, arrange delivery, and communicate about your order. |
| Business records and legal compliance | Legal obligation | We retain information as required for accounting, tax, and record-keeping purposes. |
| Website analytics and improvement | Legitimate interests | We analyse anonymised data to understand website performance and improve our services. |
Sharing your data
We keep your personal data confidential and only share it when necessary for the operation of our business.
This may include:
- Website hosting and analytics providers, who help us run and improve our site
- Professional advisers, such as accountants, where required for legal or tax purposes
We do not use courier partners, and we do not share your payment details or contact information with any third parties for marketing or advertising.
Payments
All payments are made by bank transfer on invoice.
We do not process payments through this website and we do not store or share any card or banking information.
Our invoices include only the details needed to complete a transaction and maintain accounting records.
How long we keep your data
We keep personal data only for as long as necessary to meet legal, accounting, or operational requirements.
- Financial and order information is retained for up to seven years to meet UK tax and record-keeping obligations.
- Enquiry emails and messages are deleted once the matter is resolved, unless they form part of an ongoing order or warranty record.
After these periods, data is securely deleted or anonymised.
International transfers
We do not transfer personal data outside the United Kingdom.
If this ever changes in the future, we will update this policy and ensure appropriate safeguards are in place to protect your information.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data in certain circumstances
- Restrict or object to how we process your data
- Request data portability, where applicable
- Withdraw consent, if we ever rely on consent as a lawful basis (we currently do not)
To exercise any of these rights, please contact info@theraisedbedcompany.co.uk.
We will respond within one calendar month as required by the UK GDPR.
Cookies and analytics
We use cookies to ensure our website functions correctly and to understand how visitors use it.
Cookies are small text files stored on your device that help the site remember certain preferences and improve performance.
We also use analytics tools (such as Google Analytics or similar) to collect anonymous information about website traffic.
This data may include which pages are visited, how long visitors stay, and what type of device or browser is used.
The information is aggregated and does not personally identify you.
You can change or disable cookies at any time through your browser settings.
Doing so will not affect access to the main features of our website.
Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.
Our systems are password-protected, and access to personal data is restricted to authorised personnel only.
All devices used to process or store information are kept secure and regularly updated.
While we take every reasonable step to protect your information, no online system can be guaranteed completely secure.
We therefore encourage customers to take suitable precautions when sending personal information electronically.
Your right to complain
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with legal requirements.
The most recent version will always be available on this page, and the “Last updated” date at the top shows when it was last reviewed.